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grouse Bike Park

new mountain bike Park opening JUNE 2025

BIKE PARK pass protection

Grouse Mountain Pass Protection offers peace of mind and protection for the investment you're making in your mountain biking season.

Should a serious medical situation prevent you from enjoying your pass for the full season, Pass Protection offers a partial refund or transfer of your pass.

Pass protection must be purchased at the time of your pass purchase. See below for full details.

bike park pass protection details

Last updated April 24, 2025

If Pass Protection is declined, no refund or transfer of the BIKE PARK PASS will be offered under any circumstance.

Pass Protection is available for purchase with your Bike Park Season Pass ($49 for an individual pass). Pass protection must be purchased at the time of your pass purchase. 

At time of purchase, our typical refund policy will apply. This policy states that under no circumstances will refunds or credits be given to those who do not purchase our Pass Protection option.

Period of Coverage: 
Coverage begins at the beginning of the bike park season, or on the date the protection is purchased, and terminated on the last day of the bike park season in which the pass expires.

Protected Persons 
This coverage will allow for the cancellation of the Bike Park Pass for the Protected Passholder.

Pass Protection Details:
If a parent, spouse, or child (under the age of 19) is also a refundable passholder and chooses to cease participation due to a family member's injury or sickness, he or she is also eligible to a refund. The associated family member must be a passholder at Grouse Mountain Resort. The refund is limited to one additional claimant. 

Bike Park Passes will be refunded according to the ‘Refund Schedule’ (see below) based on the following criteria: 
  • Debilitating injury/illness that prevents participation in mountain biking for at least 30 consecutive days. A doctor's note is required. 
  • Passholder's employer requires a residential relocation of at least 300km from Grouse Mountain Resort. The transfer must take place at least 45 days after the pass purchase date and must be involuntary. 

Refund option does not include:
  • Intentional self-injury or pre-existing injury. 
  • Voluntarily leaving the area for work or travel, or any other change in employment status other than a transfer by current employer. 
  • Environmental and Mechanical circumstances such as fire, vandalism, labor disputes, weather conditions or mechanical failures. 
  • Travel plan cancellations - i.e. deciding to not travel to North Vancouver and/or Grouse Mountain Resort.

Refund Schedule: 
Date of Claim
Refund Amount
Pass Used 0-3 Days Pass Used 4-7 Days Pass Used 8+ Days
Prior to June 15, 2025 100% 75% No Refund
Prior to June 30, 2025 75% 50% No Refund
Prior to July 31, 2025 50% 25% No Refund
After August 1, 2025 No Refund No Refund No Refund

Grouse Mountain will reimburse the listed percentage of the Bike Park Pass resulting from Non Participation by the Protected Passholder following an event under Description of Coverage from the official opening date of the Bike Park.

Reimbursement and refund requests must fall within the reasons listed in the Pass Protection Details and proper documentation must be provided at the time of request (Doctor or Employer letters on official medical or company letterhead).

Any refund requests submitted without Pass Protection will be declined.