About Us: Careers

Full time position available

Responsibilities: 

• Answering and responding to calls pertaining to general guest inquiries, membership and pass sales, special event registration, and customer complaints. 
• Providing guests with product details and seasonal activity information 
• Booking individuals for reservations in the Observatory fine dining restaurant 
• Registering guests for all winter lesson/clinic packages and prepare appropriate paperwork 
• Group sales for Skyride, skiing and snowboarding, adventure, and all other mountain programs 
• Booking small catered events, including Tour & Travel and seniors markets 
• Contacting guests to provide them with upcoming special events or promotions; conducting surveys 
• Basic office duties, including filing, verifying paperwork, data entry, mail-outs and more 
• Balancing sales and end of day cash-out 
• Keeping work space clean and organized

Qualifications: 

• Excellent customer service and sales skills 
• Professional verbal and written communication skills 
• Computer skills in Microsoft Word and Excel 
• Ability to learn customer service software applications 
• Ability to type 30 wpm. 
• Ability to multitask and work under pressure in high volume situations 
• Energetic phone etiquette