About Us: Careers

Full time year round positions available

Responsibilities:

• Maintaining positive guest relations by ensuring that guests receive the best sales service possible in keeping with the company’s “Sure We Can” guideline 
• Providing efficient and courteous service when processing guest orders by mail, telephone, email and in person 
• Provides pricing and pass information 
• Greeting guests on arrival to the mountain with a smile; anticipating questions and offering assistance; lending a hand to help with strollers, wheel chairs, etc. 
• Responds to guest inquiries resolving guest concerns and comments efficiently to ensure that all guests enjoy a positive experience based on established guidelines 
• Selling and up-selling passes and Grouse Mountain memberships 
• Booking and scheduling lesson packages, clinics and guest tours 
• Registering participants for Grouse Mountain special events; promoting Grouse Mountain events 
• Acts as liaison between the guest and other GMR departments 
• Encourages guests to complete guest comment forms and Vancouver Tourism comment forms 
• Maintains appropriate records and completes required guest service reports 
• Handling cash, balancing floats and completing cash close out procedures daily 
• Assists guests with lost and found items 
• Performs other duties as required

Qualifications: 

• Excellent customer service and phone etiquette skills 
• Strong communication skills, both verbal and written 
• Excellent organizational skills 
• Computer skills in Microsoft Word, Excel and any other POS system is an asset 
• Comfortable with cash handling